The Library is closed until further notice. Online resources, including downloadable books & movies, are available 24/7.
Contact the library through our chat service. You can also email us at rdesk@mhl.org or send a text to 978-315-6123.

Memorial Hall Library

Contact-Free Pickup

Girl in hammock reading

Memorial Hall Library
is Now Offering
Contact-Free Curbside Pickup

MHL's contact-free curbside pickup of library materials is available while the building is closed due to the COVID-19 pandemic. The service is by appointment only.

Placing Orders
You may place an order for books or other library materials that are currently available in the library by:

To find out what items are available this video will walk you through the steps. 

Please call, email or use the above form.

Hours for making requests and scheduling appointments:
Monday through Thursday, 9am - 8pm, Friday 9am - 5pm 

Hours for scheduled contact-free curbside pickup appointments:
Monday through Thursday, 9:30am - 7pm, Friday 9am - 4pm

Order Pickup
At the designated pickup time park in the library lot. Orders will be packed in bags that are clearly marked with the patron's name. The bags will be placed on a table outside the library's back entrance. Please follow all social distancing protocols when picking up your order. 

Frequently Asked Questions

Do I need a library card to do curbside pickup?
Yes. If you are an Andover resident and do not have a card, apply HERE. If you live outside of Andover and do not have a card please contact your local library.

The books I want are checked out. How can I get them?
Unfortunately, we can only arrange for the pickup of items currently available at MHL. You may still place holds for items that are checked out but we have no way of knowing when your request will be filled.

I am not sure what I want. Can you help?
Yes! We are happy to make suggestions or selections. Tell us what genres you like or books you've enjoyed recently and we'll put a bag together for you.

What if I can't get out of my car due to mobility issues?
Let our staff know when you set up your appointment and we will accommodate you.

Can I schedule simultaneous pickups for other people in my household?
Yes.

How do I return materials?
Our book drop is open for returns. No items will be accepted in person by library staff.

I returned my items but they are still showing on my account.
In order to ensure the safety of library staff all returned items are placed in quarantine for 3 days before being checked in. Call 978-623-8400 if you are still concerned.

How do I renew books?
The library is automatically renewing items until further notice. You can log into your account and check the status of your items using your library card number and PIN. Call 978-623-8400 if you have questions.

Are materials sanitized?
Most have been quarantined for 72 hours but library staff will have touched the items in preparation for pickup.