Memorial Hall Library is temporarily closed In order to help limit the spread of coronavirus (COVID-19). Sign up for MHL News to get updates from MHL and information about our online services during this closure.
We will update this page as more information becomes available.
Frequently Asked Questions
Are there any resources I can use while the library is closed?
Yes, the library provides a wide array of digital materials. You can access ebooks, audiobooks and magazines, watch movies, TV shows, instructional videos and concerts, or check out a multitude of online resources.
Is there any way I can ask the library a question during this Coronavirus shutdown?
Yes. Librarians are monitoring emails sent to our reference desk at email@example.com as well as our online chat service Mondays through Thursdays from 9 am to 9 pm and Fridays from 9 am to 5 pm. You can use our chat service by clicking the "Ask Us" tab on any page of our website or our catalog. You can also send us a text to 978-315-6123 or use any of the contact forms/addresses on our Contact Us page to send us a question.
I have items out that are due. What do I do?
You may hold on to the items you have checked out. Altneratively, if there is no label specifically prohibiting you from doing so, you may return your items in the book drop in the parking lot. Either way, you will not accrue late fines. Please ignore any notices you receive telling you that your items are due.
What if some of my holds are ready for pick up?
Your holds will be available for pickup once the library re-opens—they will not be reshelved or returned to their owning libraries. Please ignore any notifications you receive regarding pickup dates.
Are interlibrary-loan services available? Can I place requests?
Book delivery and interlibrary-loan services have been suspended. While you can still place requests, they will take time to process, and no requests will be available for pickup until well after the library re-opens. We advise people to hold off on placing new requests until after the lbrary re-opens.
I'm trying to use online services but I don't have my library card number.
If you have a library card but don't know its number, email firstname.lastname@example.org and we will email it to whatever email address we have on file for you. If this doesn't work, either because the email address we have on file for you is out of date or we have no email address on file for you, let us know and we will pass your request on to our Circulation Services department, which may be able to set up a temporary card for you.
If you've never had a card, or your card is so old that it is no longer in our system, send an email to email@example.com and we will see if we can set up a temporary card for you.
I have my library card number, but I am having trouble accessing online services.
It may be that your card has expired. Contact us (see above) and we will try to re-activate it for you.
Can I drop off donations?
No, please hang on to materials you'd like to donate.
When will the library re-open?
At this time we don't know when the library will re-open.
Where can I get more information about Covid-19 and the coronavirus shutdown?
The Town of Andover's web page at https://andoverma.gov/845/Information-on-Coronavirus has excellent local information, as well as links to COVID-19 specific pages on the websites of the Massachusetts Department of Public Health, the U.S. Centers for Disease Control & Prevention, and the World Health Organization. It also has a link to a Resource Guide During COVID-19 document that lists local services pertaining to groceries & pharmacies, food pantries, transportation, elder services, unemployment benefits, and help hotlines.