Memorial Hall Library

Closing Policy

Memorial Hall Library is open 68 hours a week year round.  On occasion, inclement weather or building safety issues may prevent the library from opening, postpone opening, or require early closing.  The primary factor in a decision to close will be the safety of library patrons and staff.  However, maximum effort will be made to maintain regular library operating hours.

Inclement Weather Emergencies – Snow, Ice, Flooding, Wind
The decision to be closed will be made by the Town Manager, with input from the Library Director and the Municipal Services – Public Works Department. If an emergency weather situation develops in the evening or on weekends, the Town Manager, or his/her designee shall be contacted before any decision is made on closing the library. Only when the Town Manager or his/her designee is not available may the Library Director or his/her designee make the closure decision.

The library will not open until Andover roads are reasonably safe and passable, the parking lot is plowed, and the surrounding stairs, entrances and sidewalks are cleared and treated. If it is not deemed to be safe for patrons and staff to drive to the library, the library will not be open. Sometimes the library is open when the Andover Public Schools are not. 

Facility Related Situation
The Town Manager shall be notified immediately when a facility related situation exists that poses a safety issue to patrons and/or staff. The Library Director or his/her designee shall have the authority to close the library in such instances when the Town Manager or his/her designee is not available.  Facility situations include power outages, wind damage, water problems, serious HVAC issues, etc.

In the event of a library closure, the public will be notified by the following means, if possible:

  • Closing signs on doors
  • Library web page
  • Town of Andover web page
  • Closed message on library voicemail
  • Social media posts – Facebook, Twitter
  • Email alert

The staff will be notified by internal systems.

Unattended Children
The library will do its best to contact any unattended child’s parents or guardian by phone for immediate pickup.  If we cannot successfully contact a parent or guardian, the supervision of the child will become a police matter to ensure the child’s safety.  Please note our Safe Child Policy.

Return of Items/Pickup of Holds
We do not want our patrons to drive to the library to return items or pickup holds if it is not safe to do so.Therefore, all items returned in the external materials return in the parking lot or inside the building after re-opening will be checked in without penalty for two days after the library reopens. All holds on the pickup shelves will be held for an additional two days after re-opening. Staff will make every effort to honor museum pass reservations, but unplanned closings could result in passes returned late. In such cases, staff will do their best to retrieve the passes, and will notify patrons by phone and/or email of any problems with their post-closure reservations.

Staff Development Training
From time to time, the library may be closed for staff development training. These closures are infrequent, and are publicized well in advance.

Approved by the Library Board of Trustees, January 13, 2016