Memorial Hall Library provides free and equitable access to resources, staff, and spaces within a welcoming environment where everyone can connect with one another and the world. Library staff aim to deliver exceptional service that meets or exceeds our patrons' expectations, recognizing that every library user deserves equal consideration and respect.

Our Public Service Commitment

Staff will:

• Be visible, approachable, and proactive in acknowledging and assisting patrons.
• Recognize that service to the public receives priority over any other duties.
• Respect personal space.
• Protect the confidentiality of individuals using library materials and services.

• Offer quality information, resources and services on all topics and requests.
• Refer patrons to other resources, agencies, or organizations as needed.
• Refrain from offering personal opinions.

• Provide tailored assistance to meet individual needs.

• Confirm that the patron's question has been fully answered.
• Encourage patrons to return for further assistance.
• Address complaints and suggest appropriate next steps.
• Provide contact information for follow-up questions or concerns.

 

Approved by the Library Board of Trustees, December 11, 2024